Frequently Asked Questions (FAQ)

1. What makes TinkerTwig products special?

We carefully select unique, creative, and adventurous products from trusted suppliers around the world to bring extraordinary play experiences to children and adults alike.

2. What payment methods do you accept?

You can pay safely with Visa, Mastercard, American Express, and other major cards.
Our checkout is Shopify-powered and fully encrypted, so your details stay protected.

3. Can I track my order?

Yes! After your order is fulfilled by our supplier, you’ll receive an email with tracking details so you can monitor delivery.

4. What if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your package with photos of the issue, and we’ll work with our supplier to arrange a replacement or refund.

5. Do you accept returns?

Since our products are shipped directly from our suppliers, return policies vary. In most cases, we can arrange a return/refund if the item is damaged, defective, or incorrect. Please contact us to check your specific case.

6. Are the products safe for children?

We partner with suppliers who follow international safety guidelines. However, since products come from different manufacturers, please check each product description carefully before purchasing.

7. How do I contact support?

You can reach us anytime through our Contact Us page or email us at tinkertwigshop@gmail.com. We usually reply within 24–48 hours.